We often get the following types of questions:

1)   Why do we require two sets of keys?

2)   Why can’t I just give you the remote to my garage door?

3)   Why can’t I just leave the key for you under the mat?

We have very good reasons for our policies and procedures. Read on!

1)   Why do we require two sets of keys?

There are very good reasons for this requirement.

    1. If there is an emergency we always have the extra set to get inside the house
    2. We have had keys break off in locks
    3. We have had keys not work

In each of the above cases, having the second set of keys has allowed us to gain entry, and ensure the welfare of your animals and of your home!

 2)   Why can’t I just give you the remote to my garage door?

    1. Remotes can malfunction and will not work during a power outage
    2. We do not have the room to store remotes
    3. Remotes can be accidentally dropped and break

 3)   Why can’t I just leave the key for you under the mat, under the planter, or ____________ (fill in the blank)?

    1. Every criminal knows these are first places to look! Why should they break in, when there is a key readily available for them to use?
    2. Leaving a key under the mat, under a planter or in some other outside area is not safe for the sitter entering your house. We take sitter safety very seriously, just as much as we take the safety of your home!
    3. Safety, Safety, Safety! In this day and age one can never be too careful!

I hope you now have a better understanding why we require two sets of keys, never accept remotes, and never, ever allow keys to be left under a mat, planter or any other place.