Are you bonded and insured?
Yes! We are bonded and insured. All employees are also covered by our bond and liability insurance.
I heard someone say their pet sitter is licensed. Are you licensed?
There is no formal “licensing” for pet sitters. What they are referring to is a business license. Yes, we do have a business license.
Are the people who work for you contractors or employees?
We only hire employees! Having employees also allows us to make sure the job specifications are carried out according to your specific guidelines and according to the high standards of Jan’s Pet Sitting.
Prior to hiring all prospective employees undergo a background check, which is conducted by a private company. All of our employees are also covered by workers compensation insurance.
Can I have the same sitter take care of my animals while I’m away?
All of our sitters work a different schedule and cover slightly different areas, so it is not possible to schedule the same pet sitter to cover all of your scheduled visits. Generally we have at least two sitters who will also know your animals and their routine. Jan personally takes the sitter to each job to individually train them and introduce them to your companion animals.
What about keys?
We require two set of keys. One set will be with the sitter doing the visit. The other key will be stored in our safe. Should an emergency arise or there is a problem with a key, Jan will always have access to the second key.
The majority of our clients have Jan’s Pet Sitting keep their keys on file. When keys are not in use, all keys are kept in a safe. Should a client want their keys returned at the end of each visit, we will charge $30 for each drop off AND each pick up of keys.
Do you/your employees receive on-going training?
Yes! All employees are personally trained by Jan. Recent seminars that have been attended by Jan and employees of Jan’s Pet Sitting include:
- PetTech® Pet First Aid/CPR Training
- Pet Sitter Workshop offered through Peninsula Humane Society
- Dog Training seminars with hands-on training (various dates)
- Cat Behavior seminar (05/07)
- Reptile/Amphibian seminar (05/06)
- Pet Sitters International Regional Conference, Burlingame, CA (02/07)
- CyberSitters Conference, Las Vegas, (01/07)
All employees attend other seminars as they are offered in relation to the care of animals.
My cat/dog needs insulin. Can you given insulin injections?
We care for many animals that need insulin. As long as your animal is not aggressive we can administer insulin. However, please talk to us first. If an animal has had a recent reaction or is newly diagnosed, it may be best to board them at your vets.
Do you only take care of dogs and cats?
No, while dogs and cats do make up the bulk of our clients, we have also cared for rabbits, small birds, guinea pigs, turtles, fish, ferrets, hamsters, iguanas, bearded dragons, chinchillas, skinks and even silkworms!
How far in advance do I need to book with you?
The sooner you are able to book with us the better, especially during the busy summer and holiday times!
If you are a new client and we have not yet met, we recommend you contact us a minimum of 2 weeks in advance so we can set up a time to meet each other and complete the necessary paperwork. If you need service in less than 2 weeks, please do call us anyway as we may still be able to accommodate you!
I haven’t used Jan’s Pet Sitting’s services before. How do I go about setting up service?
Either email us at firstname.lastname@example.org or call us at 650-341-6255! We will need to know:
- City you live in
- Number and types of animals
- Dates you will be gone
- If any of your animals need medication
What will I need to provide to you at our initial meeting?
At this meeting we will complete the necessary paperwork. It will help to speed up things if you have the following information handy:
- Name/contact information of a local person we can reach in case of an emergency
- Vet information
- Medications/dosages/frequency of any medications your animals may need
- Animal’s license number and rabies number
- Microchip information
At this initial meeting you will also need to provide us with 2 sets of keys.
Can I leave a key hidden for you to use? Can I give you the remote to our garage door for you to use to enter our home?
Due to safety and security concerns we do not accept any jobs involved in hiding keys. We do not accept remotes as they can break or malfunction plus we do not have the space to store remotes.
Do you accept credit cards?
At this time, we do NOT accept credit cards. However, when we come to meet with you we do ask you for a credit card number to be used in case of a vet emergency. This information is kept in a locked file cabinet and is used only for an animal-related emergency.